Secure Express (Pty) Ltd – Terms of Use
Effective Date: November 2025
Welcome to Secure Express (“Secure Express”, “we”, “our”, or “us”). These Terms of Use (“Terms”) govern your access to and use of our website, mobile applications, and related online services (collectively, the “Services”). By accessing or using our Services, you agree to comply with these Terms. If you do not agree, do not use the Services.
1. About Secure Express
Secure Express (SE) is a South African-based ride-hailing platform providing secure, reliable, and accountable transport solutions.
We operate a 100% owned vehicle fleet, managed and monitored by our Johannesburg-based operations team to ensure safety, reliability, and client satisfaction.
2. Acceptance of Terms
By using the Services, downloading the Secure Express app, or creating an account, you acknowledge that you have read, understood, and agreed to these Terms, our Privacy Policy, and Cookie Policy.
If you are using the Services on behalf of another person or entity, you represent that you have authority to accept these Terms on their behalf.
3. Eligibility
To use the Services, you must:
Be at least 18 years old (or the legal age of majority in your jurisdiction);
Have the capacity to enter into a legally binding agreement; and
Comply with all applicable laws and regulations.
By using the Services, you represent and warrant that you meet these requirements.
4. Use of Services
You agree to use the Services only for lawful purposes. You must not:
Violate any laws or regulations while using the Services;
Access or use the Services in any way that may damage, disable, or impair their functionality;
Copy, modify, or distribute content from our website or app without prior written permission;
Use automated tools (bots, scrapers, crawlers) to collect data from the Services;
Impersonate another person or misrepresent your affiliation with any entity.
We reserve the right to suspend or terminate access if misuse or unauthorized activity is detected.
5. Accounts and Registration
Certain features of our Services may require you to register for an account. You agree to:
Provide accurate and current information during registration;
Keep your login credentials confidential; and
Accept responsibility for all actions taken under your account.
Secure Express will not be liable for any loss or damage resulting from unauthorized access to your account due to your failure to safeguard your information.
6. Bookings, Payments, and Cancellations
Booking a Ryde constitutes agreement to the displayed fare and applicable terms.
All fares, fees, and charges are subject to change and will be clearly displayed before confirmation.
Cancellation policies and fees may apply depending on timing.
Secure Express may cancel bookings for operational, safety, or technical reasons. Reasonable effort will be made to notify you promptly.
7. Intellectual Property
All content, branding, logos, software, and materials are the intellectual property of Secure Express or its licensors. You may not copy, reproduce, distribute, or modify any part of the Services without prior written consent.
8. Privacy and Cookies
Our Privacy Policy and Cookie Policy explain how we collect, use, and protect personal information. By using our Services, you consent to the use of cookies and tracking technologies for analytics, personalization, and relevant content delivery.
9. Mobile Applications
Our apps are available on Google Play and Apple App Store.
By downloading or using the app, you agree to:
Comply with Google Play Store or Apple App Store terms;
Allow the app to access device features (e.g., location services) to enable ride tracking, navigation, and safety monitoring;
Accept automatic updates to maintain performance and security;
Maintain compatible hardware and software.
Secure Express is not responsible for third-party app store issues; support, bug fixes, and user assistance are handled directly by Secure Express.
10. Third-Party Services and Links
The Services may include links or integrations with third-party platforms (e.g., payment providers, social media).
We do not control or endorse third-party content, policies, or practices. Use of third-party services is at your own risk.
11. Disclaimer and Limitation of Liability
The Services are provided “as is” and “as available” without warranties.
To the maximum extent permitted by law, Secure Express and its affiliates are not liable for:
Indirect, incidental, or consequential damages;
Data loss, unauthorized access, or system interruptions;
Losses from misuse, third-party service interruptions, or failure to comply with these Terms.
Our total liability shall not exceed the total amount paid by you (if any) in the preceding six months.
12. Indemnification
You agree to indemnify and hold harmless Secure Express, its affiliates, employees, and contractors from claims, damages, or expenses arising from:
Your use of the Services;
Your violation of these Terms; or
Your infringement of third-party rights.
13. Termination
Secure Express may suspend or terminate your account or access without prior notice if:
You violate these Terms;
Fraudulent activity is suspected, including opening additional accounts or abusing vouchers;
Operational, legal, or safety reasons require it.
Upon termination, your right to use the Services ceases immediately.
14. Changes to the Terms
We may update these Terms periodically. Revised Terms will be posted on our website and app with an updated effective date. Continued use constitutes acceptance of the updated Terms.
15. Contact Information
Secure Express (Pty) Ltd
Blueberry Office Park, Unit 17, Block C, Honeydew, Johannesburg, South Africa
📞 +27 87 133 2333
© 2025 Secure Express – Trusted • Accountable • Secure • Convenient