Secure Express – Terms of Use

Secure Express (Pty) Ltd

Effective Date: 1 November 2025 | Version: v2.0 — 2026 | Jurisdiction: Republic of South Africa

Registration No. 2019/472762/07 | An Arcfyre International Group Company

1. ACCEPTANCE OF TERMS

These Terms of Use (“Terms”) govern your access to and use of the Secure Express website, mobile applications, and related online services (collectively, the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms, our Privacy Policy, and our Cookie Policy.

If you are using the Services on behalf of another person or entity, you represent and warrant that you have the authority to accept these Terms on their behalf.

If you do not agree to these Terms, you must immediately cease use of the Services.

2. ELIGIBILITY

To use the Services, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction;

• Have the legal capacity to enter into a binding agreement; and

• Comply with all applicable laws and regulations.

By using the Services, you represent and warrant that you meet all eligibility requirements.

3. SCOPE OF SERVICES

These Terms apply exclusively to passengers using the Secure Express platform to book and receive transport services. Secure Express drivers are full-time employees of Secure Express (Pty) Ltd and are governed by separate employment contracts, company policies, standard operating procedures, and applicable South African labour law.

Secure Express provides a premium executive e-hailing transport service operating across Johannesburg, Cape Town, and major airports, including OR Tambo International, Cape Town International, and Lanseria. All vehicles are company-owned and operated by Secure Express employees.

4. USE OF SERVICES

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable laws or regulations;

• Access or use the Services in any manner that may damage, disable, overburden, or impair their functionality;

• Copy, modify, or distribute any content from our website or app without prior written permission from Secure Express;

• Use automated tools, bots, scrapers, or crawlers to collect data from the Services;

• Impersonate any person or misrepresent your affiliation with any entity; or

• Engage in any conduct that is abusive, threatening, or harmful toward drivers, staff, or other users.

Secure Express reserves the right to suspend or terminate access without notice where misuse or unauthorised activity is detected.

5. ACCOUNTS & REGISTRATION

Certain features of our Services require you to register for an account. You agree to:

• Provide accurate, complete, and current information during registration;

• Keep your login credentials confidential and secure; and

• Accept full responsibility for all activities that occur under your account.

Secure Express will not be liable for any loss or damage resulting from unauthorised access to your account due to your failure to maintain the confidentiality of your credentials.

6. BOOKINGS, PAYMENTS & CANCELLATIONS

Confirming a booking constitutes your agreement to the displayed fare and all applicable terms and conditions. All fares and charges will be clearly displayed before booking confirmation.

REFUNDS

Approved refunds will be processed within 5 (five) business days and reflected in your original payment method within that period, subject to your bank or card issuer’s processing times.

CANCELLATIONS & NO-SHOW

Cancellation policies and any applicable fees are managed via the in-app cancellation function and will be clearly displayed at the time of cancellation. Where a passenger cannot be located at the confirmed pickup point, cancellation terms apply as set out in the app.

SECURE EXPRESS-INITIATED CANCELLATIONS

Secure Express may cancel bookings for operational, safety, or technical reasons. Reasonable effort will be made to notify affected passengers promptly, and refunds will be processed in accordance with the standard refund terms above.

THIRD-PARTY PAYMENT PROCESSING FEES

Secure Express processes payments through an international payment gateway. Depending on your bank or card issuer, an international or cross-border transaction fee may be charged independently by your bank or payment processor. This fee is determined and levied solely by your financial institution and is not charged, controlled, or retained by Secure Express. Passengers are advised to consult their bank or card issuer regarding any applicable international transaction fees.

7. IN-VEHICLE RECORDING & SURVEILLANCE

Notice: All Secure Express vehicles are equipped with in-vehicle surveillance systems, including a forward-facing dashcam and a driver-facing interior camera. Audio recording may be active during your journey. By booking and entering a Secure Express vehicle, you acknowledge and consent to this recording.

Recording is conducted solely for the following purposes:

• Passenger and driver safety monitoring;

• Incident documentation and dispute resolution;

• Driver accountability and performance management; and

• Compliance with applicable regulatory and insurance requirements.

RETENTION & ACCESS

Recordings are stored securely and retained for a maximum of 30 (thirty) days, after which they are automatically deleted unless required for the investigation of a reported incident, disciplinary process, or legal proceeding. Access is restricted to authorised Secure Express personnel and, where legally required, law enforcement or regulatory authorities.

All recording is conducted in compliance with the Protection of Personal Information Act, 2013 (POPIA) and the Regulation of Interception of Communications and Provision of Communication-Related Information Act, 2002 (RICA).

8. PRIVACY, COOKIES & DATA RETENTION

Our Privacy Policy and Cookie Policy explain how we collect, use, and protect your personal information. By using our Services, you consent to the processing of your data in accordance with our Privacy Policy and applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA).

DATA RETENTION

We retain your personal information for as long as your account is active or as required by law. You may request deletion of your account and personal data at any time using the delete function in the app. Transaction and financial records are retained for a minimum of 7 (seven) years as required by South African law, after which they are securely destroyed. All other personal data is deleted upon your request.

9. MOBILE APPLICATIONS

Our apps are available on Google Play and the Apple App Store. By downloading or using the app, you agree to comply with the applicable app store terms and conditions. The app requires access to certain device features, including location services, to enable ride tracking, navigation, and safety monitoring.

These Terms of Use are published on our website at www.secureexpress.co.za and constitute the current, authoritative version of the terms governing use of our Services. Accessing or using the app at any time constitutes your acceptance of the Terms as currently published.

Secure Express is not responsible for third-party app store issues. All support, bug fixes, and user assistance are provided directly by Secure Express.

10. LOST PROPERTY

In the event that personal items are left in a Secure Express vehicle, passengers must report lost property via the app or by contacting Secure Express directly at info@secureexpress.co.za. Secure Express will make reasonable efforts to recover and return reported items.

Any unclaimed items will be held for a period of 24 (twenty-four) months from the date of report, after which they will be disposed of or destroyed at Secure Express’s discretion. Secure Express accepts no liability for lost, damaged, or unclaimed property.

11. DRIVER VETTING

All Secure Express drivers are full-time employees who have undergone pre-employment vetting through MIE (Managed Integrity Evaluation), including criminal background, credit, and professional driver’s licence checks. Drivers operate under Secure Express employment contracts, standard operating procedures, and applicable conduct policies.

Passengers may report driver conduct concerns via the app or by contacting us at info@secureexpress.co.za.

12. INTELLECTUAL PROPERTY

All content, branding, logos, software, and materials available through the Services are the intellectual property of Secure Express (Pty) Ltd or its licensors. You may not copy, reproduce, distribute, or modify any part of the Services without the prior written consent of Secure Express.

13. THIRD-PARTY SERVICES & LINKS

The Services may include links or integrations with third-party platforms, including payment providers and mapping services. Secure Express does not control, endorse, or accept responsibility for third-party content, policies, or practices. Your use of any third-party service is at your own risk and subject to the terms and privacy policies of that third party.

14. DISCLAIMER & LIMITATION OF LIABILITY

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, including the Consumer Protection Act, 2008, Secure Express and its affiliates make no warranties, express or implied, regarding the Services.

Secure Express shall not be liable for:

• Indirect, incidental, or consequential damages;

• Data loss, unauthorised access, or system interruptions; or

• Losses arising from misuse, third-party service failures, or non-compliance with these Terms.

Our total aggregate liability to you shall not exceed the total amount paid by you to Secure Express in the 6 (six) months preceding the event giving rise to the claim. Nothing in these Terms limits or excludes any rights you may have under the Consumer Protection Act, 2008.

15. INDEMNIFICATION

You agree to indemnify and hold harmless Secure Express, its affiliates, directors, employees, and contractors from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms;

• Your infringement of any third-party rights; or

• Any unlawful conduct in connection with your use of the Services.

This indemnity applies to the extent permitted by the Consumer Protection Act, 2008 and applicable South African law.

16. FORCE MAJEURE

Secure Express shall not be liable for any failure or delay in the provision of Services arising from circumstances beyond its reasonable control, including but not limited to:

• Acts of God or severe weather events;

• National grid load shedding or power outages;

• Civil unrest, protests, or road closures;

• National states of emergency or government-imposed restrictions;

• Pandemics or public health emergencies;

• Fuel supply disruptions; or

• Any other event that renders safe or timely service delivery impossible or unlawful.

In such circumstances, Secure Express will make reasonable efforts to notify affected passengers and offer rebooking or refunds where operationally feasible.

Secure Express accepts no liability for consequential losses — including but not limited to missed appointments, flights, or contractual obligations — arising from Force Majeure events.

17. DISPUTE RESOLUTION

In the event of any dispute, claim, or complaint arising from the use of our Services, passengers are encouraged to first contact Secure Express directly via the in-app support function or at info@secureexpress.co.za to allow for resolution through our internal complaints process.

Where a dispute cannot be resolved internally, the parties agree to attempt resolution through mediation before initiating formal legal proceedings. If mediation fails, disputes shall be resolved in accordance with the laws of the Republic of South Africa in the competent courts of Johannesburg.

Nothing in this clause limits your rights under the Consumer Protection Act, 2008 or your right to approach the Consumer Goods and Services Ombud.

18. TERMINATION

Secure Express may suspend or terminate your account or access to the Services under the following circumstances:

• Immediate termination without notice: Where fraudulent activity is suspected, including the opening of duplicate accounts or abuse of promotional vouchers, or where your conduct poses a safety risk.

• Termination with reasonable notice: Where you have violated these Terms for operational or policy-related reasons not involving fraud or safety.

Upon termination, your right to access and use the Services ceases immediately. Termination does not affect any rights or obligations that arose prior to the termination date.

19. ACCESSIBILITY

Secure Express is committed to providing an inclusive and accessible service. We are continuously working to improve the accessibility of our website and applications. If you experience any difficulty accessing our Services or require reasonable accommodation, please contact us at info@secureexpress.co.za or call +27 87 133 2333, and we will make every reasonable effort to assist you.

Secure Express complies with applicable South African accessibility obligations and does not discriminate against any person on the basis of disability in the provision of its Services.

20. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. The following legislation applies to these Terms and your use of the Services:

• Consumer Protection Act, 2008 (CPA)

• Electronic Communications and Transactions Act, 2002 (ECT Act)

• Protection of Personal Information Act, 2013 (POPIA)

• Regulation of Interception of Communications and Provision of Communication-Related Information Act, 2002 (RICA)

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Johannesburg, South Africa.

21. CHANGES TO THESE TERMS

Secure Express may update these Terms periodically to reflect changes in our Services, operations, or applicable law. Revised Terms will be published on our website with an updated effective date and version number. Continued use of the Services following the publication of revised Terms constitutes your acceptance of those changes.

Where changes are material, Secure Express will make reasonable efforts to notify users via the app or registered email address.

22. CONTACT INFORMATION

For queries, complaints, or support relating to these Terms or our Services, please contact us:

• Company: Secure Express (Pty) Ltd — Reg. No. 2019/472762/07

• Address: Blueberry Office Park, Unit 17, Block C, Honeydew, Johannesburg, South Africa

• Telephone: +27 87 133 2333

• Email: info@secureexpress.co.za

• Website: www.secureexpress.co.za